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Alro Custom Drapery Installation, Inc. Measurements
Measurements

Ready for your measurements?

Before someone from our team comes out to measure your window frames, the customer must know the number of windows to be measured and the type of window treatment desired. Please let our office team know the number of windows to be measured, so enough time is allocated to the appointment; this helps facilitate the measuring of our customer's windows.

A credit card must be given at the time that the appointment is confirmed to hold the appointment time; no charges will the processed unless authorized by the customer. Please be assured that no records on credit cards are kept and all financial information is shredded. A measuring fee will be due after the measurement appointment is complete, payable in check or cash to Alro.

Standard cancellation fee will be charged, if cancellation is not confirmed within 48 hours.

Installation
Alro Custom Drapery Installation, Inc. Installation

Ready to Schedule your Installation Appointment?

We are as excited as you are, but before we head out to the desired address; here is some important information. Installation appointments cannot be schedule until all ordered items have arrived. Once all the items have arrived, the customer must clear 3ft in front of the windows from all furniture, breakables, and valuables. Our team of professional installers is not authorized to move or touch any furniture, breakables or values to avoid liability with our customers. When you are ready to schedule your installation appointment, please let our office staff know the type and number of window treatments to be installed. Knowing these details from our customers will allow proper installation time to be allocated for the appointment.

A credit card must be given at the time that the appointment is confirmed to hold the appointment time, no charges will the processed unless authorized by the customer. Please be assured that no records on credit cards are kept and all are financial information is shredded. An installation fee will be due once the installation has been completed, payable in check or cash to Alro.

Standard cancellation fee will be charged, if cancellation is not confirmed within 48 hours.

OUR SERVICES

Services
Alro Custom Drapery Installation, Inc. Services

As our mission states, excellent customer service is the main driver and focus on our company. Please call us for any service questions you may have about the operation or installation of your window treatment. For any “fix” issues, please be ready to forward a photo of the issues along with a detail description to our main office so we can see how we can provide adequate advice or order any parts that may be needed to resolve the issue. 

If appointment is needed to resolve the issue, a credit card must be given at the time appointment is confirmed to hold appointment time , nothing will be charged unless authorized by customer and please be assured that no records are kept and all are financial information is shredded. A $75.00 service fee will be due once the service appointment has been completed, payable in check or cash to Alro. 

Standard cancellation fee will be charged, if cancellation is not confirmed within 48 hours.

Cancellation and Payment Policy

Effective January 1st, 2016.

We understand that things come up for our clients, therefore cancellations done 48 hours in advance will not be charged (cancellations must be confirmed with our office staff to be valid). Due to our tight scheduling availability any cancellation that is not done within 48 hours will be charged a $75.00 service fee.

Credit card information must be provided and authorized by customer to hold their appointment time on schedule. No charges will be made unless approved by the customer on appointment day. The amount charged will be subject to be modified based on what was actually installed. No financial information is stored or kept, all financial information is shredded. 

Payment is due at the time of installation or measurement appointment, in check or cash format. Checks are made payable to ALRO. 

For clients that need to be invoiced, a service charge will be assessed of an additional 10% on top of the measurement or installation total.

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